Disappointed with the vehicle delivery

R.Shah

Malaysia

Reviewed: Thu, Feb 7, 2019

About EPTA: 5.7 /10

At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Mini Van | Toyota Innova or similar

1 days rental

Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)

Charles Philemon

Malaysia

1 days rental

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Sun, Feb 18, 2018

About EPTA: 6.0 /10

Both picking up and returning the car took quite a long time.

L.Wai Cheong

Malaysia

3-day rental

Economy | Perodua Axia or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Mon, Nov 1, 2021

“Best Car Rental Website than many...Friendly and straight to the point..no additional hidden cost.”

About EPTA: 10.0 /10

Good Service , easy to contact

About QEEQ: 10.0 /10

easy to book , hassle free....will use again...bravo to QEEQ

Eamonn McKernan

Malaysia

1 days rental

Economy | Proton Saga or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Sun, Sep 29, 2019

About EPTA: 2.0 /10

The car was not safe for rental, horn did not work, steering was horrendous and the car would not start if it was raining. I will never use EPTA again and would give a lower rating if I could.

About QEEQ: 10.0 /10

Mr. Bala

Malaysia

1 days rental

Mini Van | Toyota Innova 2011-2014 or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Tue, Apr 30, 2019

“Excellent Service - both EPTA and Easyrentcars.com”

About EPTA: 10.0 /10

Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.

About QEEQ: 9.0 /10

Simple and easy