They provided a nearly new car, and the handling was excellent.

Okay

The pick-up and return process was smooth and fast, and the staff were friendly. However, since we booked a fully insured car without deductible, there were some disagreements about this clause during pick-up. The staff mentioned that the terms were guaranteed by a certain agency, and in case of an accident, compensation limits apply as specified by the agency, which cannot be altered. I hope that better coordination can be achieved in the future to avoid the situation of seeking compensation from another party after an incident.

Booking agents great at the check in

Nous avons reçu un Kia Sorento neuf à la place du Fortuner. Le prise en charge était assez longue à Durban par contre à Johannesburg c’était super Rapide. Il y a un système de télé péage dans la voiture, pas besoin de s’embêter avec la monnaie. Europcar prélève sur la caution le prix des péages.

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