The directions at O'Hare Airport are very clear. Taking the Blue Line train gets you there quickly. Once you get off, there's a whole row of rental counters downstairs. The process is simple, and you can head straight to the second floor to pick up the car.

2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!

Arriving at JFK Airport in New York around 3 AM, there weren't too many people renting cars, about six or seven. I waited in line for about half an hour, completed the formalities by around 4 AM, and then had to wait more than twenty minutes to get the car, wasting my precious two hours.

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.

Counter staff excellent and car excellent. Long queue but plenty of staff.

Very good