I was asked to pay an additional fee for returning the car to a different location

Great car rental company with low prices and quality service comparable to big brands!

The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.

The staff had a great service attitude, and there was a shuttle to the pick-up location.

Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.

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