The staff, an elderly lady, provided excellent service and was very friendly. It was possible to negotiate for a vehicle upgrade, which made the experience very pleasant. I was allocated a category of cars and could pick any vehicle from the entire row, which felt very impressive.

They upgraded us to a larger car and charged extra. The staff at the store said the originally booked car was very small and couldn't fit two pieces of luggage. There was no car available when we arrived, so we waited for a while. The car was spacious but felt bulky, and the steering wheel was heavy.

Satisfied

We got a mid-to-large SUV, it was a Dodge. The pickup went smoothly. During the drive, there was a minor accident, but since we had full insurance, the rental company told us it was no problem when we returned the car. Just filled out an accident report and it was fine. Very satisfied!

Very good, better than the same company on Oahu.