First time renting a car abroad, the customer service lacked patience

Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

There were many people when we picked up the car, but the staff remained polite and enthusiastic when it was our turn. Because I had purchased full insurance on the app and prepared all the necessary documents, the car pickup process was very smooth. When returning the car, an elderly gentleman kindly took care of the processing and helped to properly store the items we left in the car. However, the $200 AUD deposit has not been settled yet.

The car was in great condition and the process of picking up and returning the car was very convenient. I will rent from you again when traveling abroad.

The staff at the Melbourne airport branch were very enthusiastic and patient. They answered every question carefully and were very friendly. The staff at the Hobart airport branch seemed a bit impatient, but overall, it was still good.