The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.

They failed to adequately inform first-time renters.

The queue was a bit long.

Very good

Like: Great staff!
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating