Excellent experience! They knew we were a family of five and provided a brand-new car. You could even smell the new car scent.

When I picked up the car, the staff directly asked me how many people and how many pieces of luggage I had. Knowing their routine, I asked if these questions were because of insurance. He confirmed, saying they were trying to sell insurance. Since I had already opted for full insurance from Zuzuche and had encountered similar tactics before, I refused. Subsequently, they assigned me a car in poor condition—the steering wheel was shaking. When I returned the car, staff even asked if I was returning it or exchanging it.

Staff attitude was awful

Provided a Budget car.

Avis in Honolulu offers great service.