The pickup service was average, and the car itself had some minor issues: there were strange noises and the steering wheel was misaligned.

Overall satisfied. There were scratches on the car when picking it up, and I reported it on-site. However, upon return, vehicle inspection was ten times stricter than during pickup, and they didn't acknowledge the prior report from pickup. Luckily, I had taken photos before leaving the garage and uploaded them to the app. In the end, the person inspecting the car couldn't make a decision, so he called a supervisor, and I had to write the situation down on paper before completing the return process.

The service is extremely poor. Extra charges were added without any notice. Currently, Zuzuche is coordinating but it's been almost a month with no resolution.

The car model provided was different and much smaller than what I booked, so we had to pay extra to get a larger car. The process of exchanging the car took a lot of time, which was very wasteful.

Clear instructions for pick-up, new car, free upgrade, easy return.