Overall OK

The car was a hyundai i20 not the polo as advertised but it was clean and did the job well.

Some of the platform didn't work and I had to use online chat which sorted the issue

The car was very nice. Pleasant customer service. I was surprised how particular they seemed about the tiniest possible scratche. Upon pickup we examined the car with a reflector (it was an evening, but still) noting the tiniest possible scratches (much smaller than the typical 5 mm). I was asked to sign a sheet stating that I will pay 90+ euros.for any scratch. This made for a rather stressful rental experience. With that said I did not have any problems when droping the car off.

They did not came to give the car only in the morning

Very good

I would like to mention both of the representatives at "Green motion", both called Ana. Those two helped me a lot, they were very welcoming, solved all the problem quickly, theire service was excellent, and i have no doubt that because of them i will continue to be a "Green motion" customer...

The price was the cheapest that could be obtained, the platform was very easy...

I have just been in contact with Green Motion Katowice Airport -Poland to discuss few issues I have come across renting car through this franchisee.   To begin with after I have returned the car on Saturday 26th January, I’ve received an email that apparently I am responsible for scratches on the roof, rear left door and front right door. Total charge for the damage is 1073,60 Euros. I have received photographs of the damages, however, none of the photographs has date and time stamp, which could be taken at any point in time.  When I raised it with the staff at GM Katowice he suggested to go into setting which obviously does not work as it shows me time when I downloaded the photos. The scratches looks as if they were made by automatic wash, parking a car at the property not a communal or street parking it’s impossible to make such a scratches, especially on the roof.   I was collecting the car in the middle of the night when the car still had a frost on, therefore unable to point more damages/scratches.   Second issue that I had was no windscreen wash, which I only realised driving down the motorway in Poland. Clearly the car was not serviced. I have purchased it myself to make sure I can travel safely. As somebody could imagine driving with dirty windscreen isn’t particularly safe especially during winter time.   Third issue was that the car was not cleaned inside. I have paid 10 euros for an option of returning a car without cleaning not for an option of receiving a car that wasn’t cleaned. I have made this clear to the staff at Katowice airport who suggested that this is not what I have paid for, therefore I assume I should not be expecting clean car anyway.   I deeply regret not washing the car myself as now it turns out that I am the one responsible for the damages that have occurred after I have returned it.   When I questioned why am I being charged such a high fee for the damages that a repair cannot cost as much I was told that t