Overall service was good. When the reserved car was not available, they provided several similar models to choose from, making car exchange convenient.

The car’s exterior looked quite new and the staff was very friendly. There was some incorrect information when we left, but the staff quickly resolved it.

There were very few people, so no queueing. The Nissan Rogue I booked wasn't available, and they wanted me to upgrade. I refused, so Dollar borrowed a Buick Encore from Thrifty next door.

When renting the car, I was advised to purchase full insurance and upgrade the model, which I declined because I had already bought insurance in my country. However, the front desk added roadside assistance to the rental agreement without informing me. I thought it was part of the deposit and signed it. When returning the car, I realized they charged an extra $90 for it, even though I already had roadside assistance with my insurance from home. I wasted $90 unnecessarily.

No waiting in line, processed car pickup directly inside Salt Lake City Airport, very smooth, staff was also nice