Very satisfied, simple, fast, and reliable.

Very good

Avis targets Chinese customers. I had booked an Audi but was given a Citroën instead. I had to argue to get a car swap.

In Zurich, Switzerland, I booked a Golf online, but when I got to the store they told me it wasn't available, so they gave me a Ford instead. The two cars are about the same class, so it's okay. Communication with the staff was fine. I added a GPS for an extra charge, which was a bit annoying. The online rental price was over 500 RMB for three days, but the card pre-authorization showed an amount of 2637.30 RMB. Even with the GPS, it shouldn't be that much (3 days * 600 = 1800 RMB, is the GPS cost over 800 RMB for 3 days?). I have to wait until I return to check the actual charge. Later, I had to change the drop-off location, and when I called, the staff agreed very readily without any extra charge.

The store is good, but the only thing that worries me is that the Montreux store uses the Royal Plaza Hotel for car returns, and they didn't give me a receipt.