The car pickup process was fine, and there was no forced insurance upsell. They just mentioned that if I didn’t purchase their insurance and the car got damaged, they wouldn’t provide a replacement. When returning the car, they tried to charge me a cleaning fee because the car was dirty. I agreed, as it was supposed to be 20 euros, but when paying by card, they charged me 120 euros. I immediately refused and said I’d wash the car myself. At first, they didn’t agree, claiming I had already returned the car. After some hassle, probably annoyed by my persistence, they finally let me wash the car myself. I cleaned it at a nearby gas station for just 20 euros. Local Italian rental companies are really terrible and full of tricks. Be cautious. The only advantage is that they’re cheap.