The service was excellent, and communication was very clear.

Service was slow and had additional charges

The service was okay. They recommended insurance, but it wasn't mandatory and they didn't push it. There was an incident with the car, and the customer service manager was quite helpful, but I haven't received the compensation yet, so I'm unsure of the final outcome.

1. No Chinese service; 2. The Black customer service agent naggingly recommended a $100+ one-time toll pass. This is a rip-off. Highways in the US are not tolled; when I took a bus from Los Angeles to San Francisco a few years back, I only paid $2.5. I rented a car to return to Los Angeles and didn't pay any tolls. This $105 card is non-refundable if not fully used, don't fall for it! 3. The airport shuttle bus service is terrible! It took me 4 minutes to return the car, and when I went out with the ticket to the airport shuttle, the first dedicated shuttle driver was rude and didn't let us board, asking us to wait for the next one. We waited almost an hour for a shuttle, which only allowed five people to board, and we had to squeeze on as our flight was about to take off. During the wait, we saw the neighboring rental company had 3-4 minute shuttle intervals, with over a dozen shuttles passing, while we had none.

Fast and convenient; returning the car took only 5 minutes. However, the staff insisted on adding tow insurance during pickup, which ended up costing an additional $9 per day.