Very good

There were many hidden charges at the end, like premium station surcharge, license fee, and administration fees, which were not listed in the car rental agreement. These added up to over 60 dollars. The staff was specifically targeting Chinese customers and maliciously upgraded my insurance since I was unfamiliar. Will blacklist them in the future!

I had a very bad experience with Europcar. The staff made some mistakes on contract so we have been waited for 1 hr to get our cars. After rental, we returned the car to Europcar, the staff there has checked and kept the key. They emailed us again and mentioned we did not return. Also, we were extra charged by Europcar $250+ Aud. And I have to make oversea call to get back my refund. Overall, it really makes us very disappointed with the car rental service.

The person on the desk tried to tell us next time we should solely book through their company and that it wouldn’t have been much dearer. I had checked though and it was quite a lot more expensive .

Great booking platform. No issues whatsoever. Would book through again definitely.

When I dropped off the car, a man just received the key. That's it. I wanted any confirmation document of the drop-off the car. But They didn't.

Good.