The process was smooth.

Europcar charged us additional $43 for additional driver which wasnt mentioned when we booked. We took insurance from Easyrentalcars which Europcar stated we need another from them because excess of $7900 is charged in any case. No clarity in the process. Rest it was easy online and got a nice Car

Europcar charged us additional $43 for additional driver which wasnt mentioned when we booked. We took insurance from Easyrentalcars which Europcar stated we need another from them because excess of $7900 is charged in any case. No clarity in the process. Rest it was easy online and got a nice car

They are not in business, They look like don’t want to give you the car.

Very terrible, picking up took more than 40mins, asked my details again although I had it booked through your app. Car inspection wasn't precise and When I went to drop off the car, was nearly falsely charged an excess of over $4000 for the damage that was already on the car, luckily I had pictures taken prior to hiring the car. And when called the Clayton branch, I was told the details of that particular vehicle's damages are storred in the system, so why I was given a piece of paper which said there was no damage to the car? How many customers may have or might suffer from this sort of incidents?

the lady at the counter wasn't very pleasant to us at all.