Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

Although we had some language barriers, their attitude was great and they were very patient.

Service was average, businesslike, and not very enthusiastic in solving issues.

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!

The staff pushed the insurance. I remember saying I already bought insurance, but perhaps I didn't fully understand the staff's explanation, leading to unknowingly purchasing expensive insurance. A costly lesson—everyone should be cautious!