was told the car only has 3rd party insurance & that I would have to pay additional 800 pounds, As I had collision damage waiver as part of the deal I was being lied to, I come to the UK every year for a month but will not use green motion again, I will also make it my job to tell anybody who will listen not to do business with a company like yours, green motion are con artist....

The pick up time was ridiculous, the queue had about 8 people before me and took nearly 90 minutes to get to the counter. There was also a very narrow barrier to drive through when the van was picked up, quite hard to navigate when I’d only just got the vehicle and wasn’t used to the size and feel of it! Seemed to be lucky that I was given a battered vehicle and told that it probably won’t be checked like the others usually are - I’d heard that Green Motion are incredibly particular about the bodywork and the video playing in the reception backed this up. Also, I couldn’t find a car hire excess policy that would cover Green Motion, which worries me. Luckily I was given a battered vehicle and told there were so many scratches on it, they wouldn’t check it at the end. I didn’t add any new ones but it was good to know that I didn’t have to worry about it.

Heathrow branch need improvement on serving customer due to long waiting time when pick up the car most of the time.

The quality of Green motion staff at reception counter were quite diversed. Some were helpful while others looked inexperience. Staff training and performance bonus to be awarded to good staff rated by customers based on their feedback may help improve the inconsistence.

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