Quite satisfied.

Quick and efficient. They still ask about insurance, but you can simply tell them you've already purchased it through a third party, and they won't force the issue.

Very satisfied

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.

The front desk staff kept trying to sell me various insurances, even though I said I didn't need any. They kept trying to scare me into buying.