The reason it was hard to find the drop-off location was because I don’t understand English, and in Montreal with French it’s even harder. Luckily, after circling around twice, I finally found it.

There are insurance and towing upsells, but you can decline them.

The service was good, but the car we picked up at the Vancouver airport location was a bit old. Later, when driving to Seattle, a thief shattered the car window. We contacted QEEQ customer service, and after they communicated with Hertz, we were told to go directly to the Seattle airport location to exchange for another car, which was in better condition than the original one. Even though it was already past midnight, the car exchange process went smoothly.

Hertz is a absolutely professional with excellent customer care services. It took me less than 10 minutes to do the paperwork and collect my car. Their cars are clean.

Easyrentcars is my favourite car rental booking website.