The car model is excellent.

I've rented cars here several times and it was fine, but this time was so-so. I had to wait in a long queue for quite a while and didn't get the car I originally booked. They gave me a Chevrolet instead. It was a brand-new car, but it had a strong smell. We were in a rush, so had no choice. My child coughed the whole way. After making the payment, I noticed an extra charge of over $30. When I asked if it was tax, they said yes. However, later I found out my prepayment already included taxes. Could customer service clarify this? Picking up and returning the car went smoothly overall, but keep in mind that Thrifty seems to have merged with Hertz. You'll need to go to Hertz for both pick-up and drop-off. If you look for Thrifty, it might involve some hassle.

Max and Chris at the JFK rental car were amazing. So friendly with customer.

Charged a lot more than what was quoted. And charged for things that were included in the price

Appropriate vehicle, met our requirements. Excellent service

Excellent service. All went smoothly at pickup etc. as per our requirements/specifications.