Very satisfied. The return process with Leo was excellent; he was friendly, generous, and thorough. No waiting in line, got the car immediately.

Couldn't find the place to return the car at all. It's run by a group of rich kids who provide absolutely no service. They were lounging around while we returned the car.

The original car we booked has issues so they upgraded us for free. Stand out service,

Easy to book and great service.

No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.

Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.