Budget Catania Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Florence Bronte

Italy

Reviewed: Sat, Oct 27, 2018

About Budget: 2.0 /10

Very dissatisfied. They didn't reserve the agreed-upon car model for us, didn't inform us about the upgrade fee which turned out to be very high, and their bill had many more charges than the one from Zuzuche. The price tripled from 237 euros to over 800 euros. In a foreign country with language barriers and tight schedules, we were angry and helpless. Not sure if this is like the previous rental where many charges were based on final billing, but we ended up paying over 800 euros for just three days, turning 237 euros into more than 800 euros. It was a nightmare and I would never dare to rent a car here again.

Mini | Ford Ka or similar

2-day rental

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Zebulon Abraham

Italy

1 days rental

Reviewed: Sat, Aug 3, 2024

About Budget: 6.0 /10

I probably won't choose Budget again in the future. The car rental location was extremely difficult to find, and during the return process, I recorded and took photos to be cautious. However, the staff at the location gave us a hard time, saying we couldn't record and threatened to call the police, even forcing us to delete the photos and videos.

Fabian Victor

Italy

1 days rental

Reviewed: Fri, Jun 22, 2018

About Budget: 8.0 /10

The car rental office is outside Catania airport, together with ABIS, but not far. As I arrived at 11:45 PM, I was worried they might be closed, but an attendant was still there and wasn’t impatient at all. Although the vehicle was not what I had initially expected, it was late, and I couldn't argue about it, as it was QEEQ's fault. Overall, I am satisfied.

Robert Joseph

Italy

1 days rental

Reviewed: Fri, Mar 15, 2019

About Budget: 2.0 /10

They were very picky about the translated documents provided by the rental service, insisting on purchasing their insurance; otherwise, no car pickup.

C.Trigo

Italy

7-day rental

Mini | Citroen C1 or similar

Reviewed: Wed, Jul 22, 2020

“Avis/Budget is not prepared to manage several customer at the time.”

About Budget: 7.0 /10

The service at the service desk was awful. Avis has charged my credit card again even if QEEQ already did.

Antonio

Italy

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Tue, Aug 20, 2019

About Budget: 8.7 /10

During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.

About QEEQ: 10.0 /10

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