No waiting in line, immediate service upon arrival.

When we arrived outside the terminal, we contacted them, but it took quite a while for someone to pick us up, citing traffic. However, I was somewhat satisfied that right after we reserved the car, an agent from the rental company, which seems to be Chinese-owned, contacted us via WeChat.

The service was excellent, no unnecessary upsells, and the car pickup was very fast.

Not satisfied. It feels like a company run by a few international students and is not at all professional. I have no idea how they got such high satisfaction ratings.

Like: This was such an easy experience. They were efficient, kind, and made sure we were happy. They even left an umbrella in the car for us in case it rained! Will definitely use again and have already recommended!