The car pick-up process was smooth. I bought full insurance directly at the store, and the car was in good condition.

Pretty good, communication wasn't too difficult. During the rental period, they provided follow-up via phone and email with reminders. An additional driver cost $25 NZD per day. Returning the car was very convenient; I simply handed the key to the front desk staff and it was done. I booked a Toyota but got a Mitsubishi instead, which was easy to drive and relatively new. The staff didn't try to upsell insurance since I already purchased one domestically, so there were no extra charges. Initially, I wanted to rent snow chains but decided they weren't needed due to the weather, so the pre-authorization fee for them was deducted.

Satisfied

The counter staff was friendly - however the minus point was to the long queue. Spent at least 30 mins waiting to collect the car.

I was expecting the smallest car, but had what I'd describe as a small SUV. It was easy to navigate city streets, roomy for my purposes and comfortable. Pick up and drop off were easy.

I don't think the price dropped at all, but it was an easy way to make the booking.