Overall, the service attitude is very good, but the waiting time for picking up and returning the car is a bit long. The car condition is average.

Very satisfied

We scheduled our car return at 5 AM. Normally, there is no staff at this time, and if the car is in good condition, you can just park it at the store and leave the keys in the box. However, we had some scratches on the car. We went to the store the day before to discuss with the staff, and they arranged for someone to inspect the car at 5 AM, issue a damage report, and told us that as long as we purchased supplementary insurance in our home country, we could relax. We would need to pay upfront, then claim reimbursement after returning home.

This car rental company charged us 300 euros for roadside assistance with a towing service, which was supposed to be covered by insurance. So far, they have not reimbursed us. The rental platform has not taken any action and has continuously delayed the issue.

During car pick up, ask always on insurance even I bought via QEEQ platform. Very fast in car drop off, and the guy was in good service and speed fast on car checking

Very helpful, soonest response and provide useful information