Pretty good

Very dissatisfied. I booked over two months in advance, but they gave me the wrong car, and the location was also incorrect, took me a long time to find it. Rented the car for 11 days, but returned it 40 minutes late due to severe traffic on the way to the airport, and they charged me for an extra day. I've never seen a car rental company like this.

Staff were very polite and instructions were clear

Quite satisfied

The fully self-service pick-up is quite challenging for inexperienced users. Fortunately, our English was sufficient; it took two phone calls and the self-service machine's camera to get everything sorted. There is almost no information about using the self-service provided on the car rental platform. For those not proficient in English, avoid choosing self-service pick-up. In Bergen, it seems only the airport offers staff-assisted service.