I've driven abroad quite a few times, but this is the first time I've had to pay for parking to pick up a rental car at the airport. Was I the one who parked it there? I rented a car in Dubai for just half a day, and while the rental fee was only 100 dirhams, the parking fee was 50! They kept urging me to leave within ten minutes or pay another 50 dirhams! I'm not sure about airport parking fees, but parking is free almost everywhere in Dubai. Everything in Dubai is pricey except parking. Although it was indeed mentioned in small print on the rental agreement, it was easy to miss!

There was no one at the pickup and return counters, and the provided phone number was unreachable! When picking up the car, it only had three-quarters of a tank of fuel. I asked if I would be reimbursed if I returned the car with a full tank, and they said yes. However, when I returned the car, I did not get reimbursed!

The office didn't have any car ready and had to wait for almost 60 minutes to find me one. I requested Honda however, they got me a Nissan. Staff are friendly but have to turn clients much faster.

Very good competitive prices, and easy to reserve. However, any specific / local rules, like putting a car reserve/ guarantee of $2000 on the credit card, should be mentioned this way we don't get nasty surprises of blocking $2000 blocked and can't be used for over 20 days. Even though my trip was only for 2 days.

Very dirty car and very old.not cleaned and in a poor condition inside and out. Use another hire company.

Time spent on pick up more than usual