From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.

Very satisfying experience

The most important thing is the language. The staff are all compatriots, making communication very easy. This is very important and worth promoting to all compatriots coming to the US to rent cars here.

Got overcharge for a mistake made on booking. Tried to explain but had little success.

The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.