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Live chat Email us Service Code: 2461057169
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Reviewed: Mon, Nov 27, 2023
About GREEN MOTION: 2.0 /10
Green Motion is a scam company. We rented a car at London's airport in the UK, and already purchased insurance on a domestic rental website. However, when picking up the car, they insisted that our insurance didn't count and required us to buy their insurance. They said if we didn't, even a 1 cm scratch would cost us 800 pounds. We had no choice but to be ripped off by Green Motion. It didn't stop there. We did get a speeding ticket while driving in Liverpool. Green Motion emailed us and sent the police ticket, stating they don't care about the police fines, but they charge a 68-pound administration fee. We had to pay. After paying the admin fee, the police emailed us the next day asking for a 100-pound fine, which we paid. That was somewhat normal, but a month later, Green Motion took another 68 pounds from our credit card. We emailed them asking why, and they stated it was for a second fine, although there was no evidence or police ticket. After that, we had to cancel our credit card to prevent further unauthorized charges from Green Motion. This company is a total scam. We'll never rent from them again.

Relevant Reviews on GREEN MOTION London Heathrow Airport

Yale Valentine

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Reviewed: Thu, Jan 18, 2018
About GREEN MOTION: 6.0 /10
The location is just a bit remote.

Teresa Herty

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Reviewed: Sat, Nov 4, 2017
About GREEN MOTION: 4.0 /10
The location is quite far from the airport, with the shuttle bus coming only every 45 minutes. During our trip, we were rear-ended by another vehicle, but couldn't reach the rental company's helpline, so we had to go to a nearby rental office. Thankfully, a Chinese-speaking customer service rep helped us with the insurance claim. We had to fill out the claim form online, and again when returning the car. The insurance company's website was very poor, and any submission error meant starting over. We ended up filling out the form numerous times! Though the price wasn't bad, overall, I can only say it was average.

Bruce Hood

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Reviewed: Fri, May 27, 2016
About GREEN MOTION: 4.0 /10
I booked a Passat on the website, but upon arrival, they said they didn't have that model and only had a Citroen C5 (not sure if I remember correctly) of a similar size. This should be promptly communicated by email after the order is confirmed.

L.Su

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Sun, Dec 22, 2019
“EasyRentalCars.Com is excellent but GreenMotion is not a pleasure to deal with”
About GREEN MOTION: 7.0 /10
Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.
About QEEQ: 10.0 /10

P.Gradidge

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jun 11, 2019
“GOOD EXPERIENCE”
About GREEN MOTION: 6.3 /10
Staff try to upsell.Booking out of vehicle process not needs attention.

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