The condition of the vehicle was average.

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

The staff was responsible and patient in helping us select a vehicle, but they constantly tried to sell us a full tank of gas and road assistance, which was quite annoying!

Dislike: Tricky to find where to return the car in Las Vegas, was not given details so a lot of driving around in circles before we figured out exactly where to go. Was not explained to us on pick up