Very satisfied.

The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.

There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.