The Portland pickup location is in the Pearl District, very close to Union Station. The process was simple, and the staff was friendly and chatty. He also responsibly asked about the number of luggage items to ensure the trunk was big enough. When the vehicle had a flat tire in Seattle and needed to be exchanged, the airport staff were very welcoming. They upgraded us to a Toyota 4Runner and repeatedly assured us it was a good car. Indeed, the car performed very reliably during the drive to Vancouver.