Very disappointing. Reserved a car, but upon arrival, they said there were no cars available and couldn't tell us how long the wait would be. We had to pay extra to get a different car, and the only option was an Audi A7. Without informing us of the price, they charged an additional 1,400 euros to my card. Up till now, I have no idea what this charge is for.

Waited at Frankfurt Airport. The car I booked wasn't ready. The rental company asked me to pay extra for a different car, but when I refused, they finally got me the same model. The return process was smooth; they just checked briefly and it was all good.

Fairly convenient, and the pickup and drop-off service was satisfactory. Next time, I'll rent a larger car. The back seat is uncomfortable for three people on long trips.

Pretty good, simple procedures, but a lot of things need to be done by yourself.

Very good car rental company.