The rental company staff handed me a form and told me I must choose one of the first two insurance options; I couldn’t skip insurance and couldn’t choose the third option, basic. Since I had already spent a long time in line and didn't want to argue (my English wasn’t good enough for an argument), I hurriedly purchased one of the insurance options to get the car. Later, I realized it included coverage like highway roadside assistance, which I didn’t need at all since I was only using the car in Los Angeles for three days. Overall, it left me with a very negative impression.

Very satisfied

I chose full insurance from the car rental company when booking through QEEQ. At pickup, they offered roadside assistance, which I declined, and they didn't push further. I reserved a C-class Nissan Versa but received a B-class Kia Forte instead. The starting mileage was about 37,000 miles, but the car's condition was decent. While driving, a small stone cracked the front windshield. Since I had full insurance, when returning the car, they only asked about the cause, location, and time of the damage, and the insurance covered everything. A $200 deposit was required at pickup and was refunded immediately after returning the car. Gas prices in California are generally high, and it seems the company estimates a full tank at a higher cost. So, I recommend skipping their refueling option and just refilling the tank yourself before returning the car.

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!

Waited in line 75 minutes, was not told they put road side assistanse on the car for extra 100 dollars