It was an easy and great booking. Very convenient and helpful. I got into an accident and needed a car fast. Everything worked out great! Thanks so much.

The car had lots and scuffs and was very tired. Alough we had a to waitrose for a they

Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.

The rental was not booked as the required pick up/drop off times. As we were delayed with several days notice none of the phone numbers provided were operational. Phoned all, each time recieved message "the phone number dialed is not an operational number" so unable to extend