The store staff could handle issues flexibly.

I arrived in Munich at 5:30 AM and followed the signs to the car rental company. However, I learned they don't open until 6 AM. After they opened, I was ready to pick up the car, but the staff apologized and said they couldn't find the keys at the moment, so I had to wait. I had reserved an automatic car, but the rental staff asked if I could drive a manual and upgraded me to a BMW 116i. Since I had a meeting at 9 AM, I opted for the manual. Overall, the car was in great condition and it was very good.

We upgraded to a Corsa automatic at a very reasonable price.

On arrival I had to wait nearly an hour with 4 children as there was only one person working at the desk. When I returned the car I realised I left my tablet under the passenger seat for safe keeping, when I called to them to retrieve it they said they didn't see it and I should email the office, nearly a week later I still got no reply!!!

They did not have the car despite me being there on time. The inspection was a fraud, attempting to attribute issues that weren’t real or within normal course of wear/tear of rental cars. No wonder they have a 1-star rating!