Additional charges were not disclosed when signing the contract, and no electronic contract was provided.

Picked up a new car but had to change it later. There were some hiccups, but it ended well.

There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.

The attitude was average, they kept trying to get me to upgrade the car. I suspect the car I reserved wasn’t available. In contrast, big companies like Enterprise would directly upgrade the customer.

Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.