When picking up the car, there was an elderly gentleman who could speak some Mandarin. He was very friendly and enthusiastic! He patiently explained everything, highly recommended.

The Kuga with over 30,000 kilometers had a damage that I discovered myself. I promptly informed the staff, otherwise it might have led to issues.

Hertz is a big company and generally quite good, but make sure to refuel before returning the car because Hertz's fuel prices are twice as high as outside! I reserved a Highlander, but they only gave me a RAV4.

I booked a [Mid-sized SUV] Nissan Qashqai or a similar model, but received an [SUV] Hyundai ix35 instead. That’s not fair. At the time, I was focused on picking up the car and didn’t think much about it. After checking, I found a significant price difference. I request compensation for the price difference.

Easy to find the location. Only one person ahead, very quick process.