I got a Jeep instead of Corolla. Gas was expensive due to low MPG.

Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.

Driver from airport made quite disturbing comments about people’s race and seemed to very much dislike anyone from Toronto. It was uncomfortable being with him in the pickup and return vehicle. Also, car wasn’t washed and there was quite a bit of damage that wasn’t recorded until I pointed it out. Construction at the Routes site was terrible and driver did not ask to help with the bags even though the gravel made luggage wheels unusable.

The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.

Like: Only put on a few kliks, but still very worth the cost.
Dislike: Nothing