The car pick-up and drop-off process was extremely quick with no hidden charges. We extended our rental by one day and added an extra driver at the counter, and it cost only 140 AUD, including insurance and rental fees. We thought we might have to buy additional insurance at the counter, but the staff explained it was unnecessary because our rental already included insurance with no deductible. They also said we didn't need to wash the car unless it was very dirty.

A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!

We arrived at the airport before business hours, but the staff helped us with the procedures in advance, which was great.

Drop off time will be 24hour more better...because for us is 1st time rent ..we don't know the key can put on ...and other else .

Like: Good experience
Dislike: Dispute on rental between EasyCarRent and Hertz. Good that it’s settked before my drop off