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+49 6107 6353100
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7038518221
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Reviewed: Sat, Jan 5, 2019
About Great Rentals: 4.0 /10
I initially thought that for a short two-day stay and not too far distance, getting the cheapest car would be fine. However, our flight was delayed by 20 minutes, and they asked us to pay a 50 NZD overtime fee for their employee, which is roughly 250 RMB. They also said if we don't pay, we’d have to collect the car the next day. Upon arrival, they demanded a 500 NZD deposit, although the contract stated 1000 NZD. Unlike other companies, they don’t have their own counter and parking spaces at the airport. Instead, they have a lot about 5-6 kilometers away, and they’d shuttle you there only if you contact them in advance. These hidden terms made the overall cost higher than a big rental company. From now on, I will not choose a small rental company just based on price. The car's condition was terrible, and it’s lucky we didn’t face any issues. On a positive note, the staff were friendly and were mainly young Chinese.
About QEEQ: 10.0 /10

Relevant Reviews on Great Rentals Great Rentals LTD, Auckland, New Zealand

Zero Bulwer

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Intermediate | Lancia Thema or similar
Reviewed: Sun, Aug 25, 2019
About Great Rentals: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

J.Cheung

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Economy | Toyota Yaris or similar
Reviewed: Mon, Mar 30, 2020
About Great Rentals: 7.3 /10
The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me
About QEEQ: 8.0 /10

G.Bliss

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Medium SUV | Toyota RAV4 Guaranteed model
Reviewed: Thu, Jan 23, 2020
“Ok experience, very good value vehicle”
About Great Rentals: 7.0 /10
pick up ok but drop off not good was accused of car not breing fuelled up enough ... So drove to petrol station approx 5km away ,and added 25 mins to drop offtime and getting to airport & where staff put fuel in which took only $5 more , he was appologetic but I was unhappy .. Only otherthing wasnot great english speaking during pick up & drop off..otherwise ok service
About QEEQ: 8.0 /10
Good

D.Andreano

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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Sep 11, 2019
“Value for money through your online booking system was very good however ...”
About Great Rentals: 6.7 /10
On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
About QEEQ: 9.0 /10

Jesse

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Compact | Toyota Corolla (2007-2013) or similar
Reviewed: Sat, Jan 19, 2019
“Good process, nice car and excellent service.”
About Great Rentals: 8.3 /10
Staff were very helpful.

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