Good

Compared to others, this company is the most cost-effective with full insurance included. No hard selling, plenty of counters at LAX, and fast service.

Overall experience was good, the process was relatively smooth.

2-hour wait time in line

The service quality was the worst I have ever experienced in my life. We were left waiting under the scorching sun for hours before we got the car. The website promised on-time car pickup, which simply doesn't exist. The Ford Focus mentioned on the website wasn’t available; instead, we got a small Toyota, an Economic model. We were also required to pay for a full tank of gas and basic insurance. After paying 840 yuan in China, we arrived in the US only to wait a long time and were forced to pay an additional 184 dollars. If I had a phone at the time, I would have definitely called to complain, but unfortunately, I had just left LAX airport, didn’t know anyone, and didn’t have a phone number. Dollar is terrible, I think Hertz might be a good choice since it is one of the biggest car rental companies. Everyone should try Hertz next time.

Car, a Mazda3, was larger than ordered so there was no difficulty with getting everything in it. Could have been smaller and more economical but no complaints.