The service was great, and they didn’t forcefully push insurance sales.

Car was very new but staff could have explained the GPS in English as well as the till card better. We had to request for settings to be adjusted and then again there was some language barrier.

Pickup and return are both at the airport, very convenient. Make sure to look for the Times Car rental sign, not Europcar. The process is quick and easy.

The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!

Like: Responsive to booking and requests. Good that deal included extra driver and GPS (English) thrown in for free. It was also easy to extend the car for a day at a reaonable charge.
Dislike: nil