The whole process from booking , pick up and drop of was simple and convenient

The return location was not clearly marked. When calling for assistance, the person (sounded like they were Indian) had a poor attitude, was unhelpful, and eventually said 'I can't help you, goodbye.'

Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

The car was a little large.I would have preferred a smaller one.

Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.

Like: Love the car provided. Clean, good condition.
Dislike: Far place for pick up. But shuttle provided.