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Search for Atlas Car Rentals in Melbourne

Completely unsatisfactory!!!

Reviewed: Mon, Jun 3, 2019
About Atlas: 7.0 /10
The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
About QEEQ: 9.0 /10
Toyota Commuter 12 Seats image
Atlas
Melbourne Airport(MEL)
Melbourne
Australia
Full Size Van | Toyota Commuter 12 Seats or similar

Relevant Reviews on Atlas MELBOURNE AIRPORT – TULLAMARINE

C.Harman

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Economy | Toyota Yaris or similar
Atlas
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Nov 30, 2019
“Good and pleased!”
About Atlas: 8.3 /10
I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!
About QEEQ: 10.0 /10
Very easy to book with this .com.

S.Harrison

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Intermediate | Toyota Corolla or similar
Atlas
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Sep 10, 2019
“Good”
About Atlas: 9.3 /10
Atlas were good except pickup slow and directions not quite correct.
About QEEQ: 7.0 /10

C.Siah

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Intermediate | Toyota Corolla or similar
Atlas
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Feb 28, 2019
“Very BAD with Atlas and good with easyrentcars.com”
About Atlas: 6.3 /10
When order online I didn't purchase insurance. During pick up the staff that serves me makes me feel uncomfortable and I felt kinda like threaten while he try to ask me to buy the insurance. Very don't care attitude and I don't feel like I'm welcome at all. Eventually I end up bought the insurance which I'm not happy and willingly AT ALL. Drop off staff was completely different from the pickup staff and if it's other way round it would be great. Dropped off the car and the staff checked the car and I even asked if everything is good and the staff said everything is good and I'm good to go. Called customer service to check about the deposit refund few days after and replied I should be able to get back my deposit on 22/2. Nothing happens until 26/2 and I have to call again and asked if there's any problem with the deposit refund, replied everything is good and they will send the request to the related department to process the refund. There's still no refund till the moment I write this comment which is already 1/3. Extremely disappointed and unhappy from the very beginning till this moment of time. Have to admit this company offers cheaper price compared to others but after this experience I won't even consider about this company ANYMORE regardless of how cheap they offer.
About QEEQ: 8.0 /10

C.Slattery

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Intermediate | Toyota Corolla or similar
Atlas
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Feb 20, 2019
“Great value for money.”
About Atlas: 7.3 /10
When I rang Atlas from the airport I was asked which terminal I was in ... not sure, but that was corrected when I spoke with someone. But we found the pickup area quickly, the bus arrived within 10 minutes and I was served quickly at pickup and dropoff. My only comment was that the car had plenty of scraped paint and was dirty inside - but for the savings I made vs hiring from the airport, I didn't mind at all. I will be a returning customer!
About QEEQ: 10.0 /10

A.Akalin

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Intermediate | Toyota Corolla or similar
Atlas
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Dec 7, 2018
“Very good definitely recommend”
About Atlas: 9.7 /10
Friendly service both call centre and pick up location, also loved the fact that I could extend the rental at the dam rate.
About QEEQ: 9.0 /10

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