Fair and average.

Quite satisfactory.

The rental process was smooth, no pressure to buy insurance! The car was relatively new, had no issues, and was fuel-efficient! The return process was also very quick.

Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more!
Dislike: I think I was "upsold".