1. There was no order in the queue, and no one managed it. 2. They enthusiastically encourage you to add extra options (such as insurance).

The car model from the order was not available, and there were no similar ones either.

Green Motion is trapping customer without optional insurance to deduct full deposit of GBP 1,205 by whatever reason. I saw another customer accused for a hairy like scratch only can be seen with a torch illumination when I lined up for pickup. When I picking up the car, their staff never go for car checking claimed due to raining. He just told me to check myself. However, due to raining and early morning at 7am, it is difficult to check clearly but only have to drive as is. But, found a scratch at the bottom later. When the car returned, their staff insisted the damage was by me. But, I explained it wasn't and found that after the car dried few days later. Then, their staff claimed told me there is 24 hours extension for me to check the car and report damage if any. However, it never happened in fact. We argued but he insisted nothing he could do. Asked me to write down the explanation at the return document and sign. He said their CS will contact me to understand. If compensation still need, there will be a repair cost assessment to confirm the money need to deduct from the deposit. However, my credit card statement shown the deposit was deducted in FULL before any repair cost assessment was received and confirmed. This is completely a scam.

Got stung on the fact that on didn’t have a valid UK credit card but wasn’t too much and the guy working there was super helpful and managed to sort it out for me so I didn’t have to pay crazy amounts! Very helpful! Would book again!

Great service! Quick processing and all super helpful! will definitely book again!

Staff try to get as more money as they can to get you pay full insurance and cover or they give you hard time

Good service