There was an African-American female staff member who had a terrible attitude, like we owed her money. Half an hour after picking up the car, we were informed of several complaints against us. We were asked to return the car to the rental office, and our order was forcibly canceled without a refund. When we requested details and evidence of the complaints, we were told that the complaints were only received over the phone with no specific details provided. Isn't this just a scam targeting Chinese people?

The staff always had stern faces, not very friendly.

Both renting and returning the car were smooth. The lady who eventually took us to the airport was particularly nice.

The staff at both pick up and drop off locations were very helpful. The drop off was made so easy as we were instructed to just park at the Bluebridge terminal and hand the keys to the terminal staff

The car shouldn’t be allowed on the road. It’s been in multiple accidents and the brakes don’t work properly. Not safe at all. I can’t believe this is ok. I had to leave a week early and of course no refunds so I paid a premium per day for a car that shouldn’t be on the road. Literally parts are falling off the car! My next review will be online on the major sites.