Very satisfied

The service was good, but returning the car was a bit difficult. You need to pay close attention to the return signs to find the location! We almost missed our return flight because of it! (We had to circle around twice and ask for directions to find it). Also, it was quite difficult to reach the roadside assistance in a foreign country (spent over an hour trying to get help with a flat tire).

The service was excellent.

Very good counter customer service at airport; For a reasonable charge upgrade to Golf automatic turned out to be a good choice.

Like: Got a free upgrade, which is always nice. But had to wait a long time behind just 1 other customer to get service. Car was in excellent condition. Had a great trip in Germany with the car. The price was a steal, even for the basic SUV I had originally requested.
Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation. During drop off, no receipt/information about billing was given.